Hastings claims line is a UK personal lines insurance provider that offers car, bike, van and home insurance as well as a range of ancillary products. The company is a subsidiary of the Hastings Group and serves customers via its mobile app, online, by phone, and through its branded direct channels. It also provides unsecured personal loans.
The company's insurance offerings include comprehensive and third-party cover, as well as optional extras like legal protection and a hire car service. In addition, it offers a number of discounts that can be added to policies to lower the premium.
In a statement, Hastings claims that it takes a fair and responsible approach to the settlement of injury and loss claim enquiries. It has a dedicated team of specialists, who are experienced in dealing with all kinds of accident claims. This helps them to understand the impact of an accident on a person's life and offer compensation that accurately reflects this.
It is also important for Hastings to recognise the importance of an injured person's health and wellbeing. This is why it is crucial that they receive a full medical assessment before making an offer. They should also be given the time and space to recover from their injuries before a final decision is made on how much they will get in a primary or interim offer.
Hastings Direct also makes an effort to provide customers with the information they need to make a decision about whether or not to accept a primary settlement offer. Its website includes an overview of the law and a breakdown of the types of injury cover available as well as a guide to how compensation is calculated. It also lists the benefits and drawbacks of accepting a primary settlement offer.
Customers who are happy with the level of service and coverage provided by Hastings Direct can also benefit from the company's cheapest rates for new drivers and those with a clean driving record. This is particularly true for those who opt for a multi-car policy, as these customers will save 10% on each additional car added to the policy. This can be useful for families or those who want to ensure that their no-claims discount is protected.
However, it is worth bearing in Hastings Claims Line mind that Hastings Direct's customer service is ranked last by Which? In their survey of car insurance providers, it scored just 50%. This was partly down to its use of pre-medical offers, where a wounded person is offered a fixed amount of money without first having their injuries properly assessed.
It is also worth noting that the company does not have a 24/7 customer service hotline and instead only provides limited contact options during the week. This may be a disadvantage for customers who need to file a claim quickly and easily. In contrast, companies such as LV= complete their claims assessments much more quickly than Hastings Direct and therefore are able to offer higher compensation levels.
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